Payment Policy
Secure Online Payments
At Alora Melbourne, we prioritise the security of your online shopping experience. Our website uses Secure Sockets Layer (SSL) technology and HTTPS encryption to help protect sensitive information transmitted during the checkout process.
SSL encryption helps safeguard information such as passwords and payment details while they are transmitted between your browser and our website. We take reasonable steps to protect your personal and payment information against unauthorised access and misuse.
PAYMENT TERMS AND CONDITIONS
We accept the following payment methods, subject to availability at checkout:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
All product prices are displayed in Australian Dollars (AUD) unless otherwise stated. For further information about delivery charges and shipping arrangements, please refer to our Shipping Policy.
Your payment must be successfully processed before your order can be confirmed and prepared for dispatch.
PCI DSS Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security requirements designed to help protect payment card information and reduce the risk of payment card fraud.
Payment processing through our store is supported by Shopify and/or its payment service providers. These providers implement security measures designed to protect payment information in accordance with applicable industry standards.
Your Payment Information
Alora Melbourne does not ordinarily have access to your full payment card number when you complete a purchase through a supported payment provider.
Depending on the payment method used, we may receive limited payment details, such as your billing information, delivery address, transaction details, payment confirmation and the last four digits of your card.
Secure connections help protect information while it is transmitted. You can generally check whether a website uses HTTPS by looking for “https://” in your browser's address bar and the security indicator displayed by your browser.
Although we take reasonable measures to protect your information, no online transaction or electronic transmission can be guaranteed to be completely secure.
Privacy and Personal Information
We understand the importance of protecting your personal information and take reasonable steps to handle it responsibly.
We do not sell your personal information. We may share relevant information with Shopify and trusted third-party service providers when necessary to process payments, fulfil orders, prevent fraud, provide customer support or operate our online store, in accordance with applicable privacy laws.
For more information about how we collect, use and protect your personal information, please review our Privacy Policy.
Contact Information
If you have any questions about payments or payment security, please contact us using the details below.
Store Name: Alora Melbourne
Company Name: ANW Dienstverlening
Company Address: Groeze 25, 6581 TM Malden, Netherlands
Warehouse Address: National Drive, Dandenong South VIC 3175, Melbourne, Australia
Company Number: 99357704
Email: alloramelbourne@gmail.com
Business Hours:
- Monday to Friday: 09:00–17:00 (GMT)
- Weekends: 11:00–16:00 (GMT)
We aim to respond to all customer enquiries within 24 hours.