Terms of Service

OVERVIEW

Welcome to Alora Melbourne! Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Alora Melbourne. We operate this online store and website, including all associated information, content, features, tools, products and services, to provide you with a convenient and personalised shopping experience (the “Services”). Our store is powered by Shopify, which allows us to make these Services available to you.

These Terms of Service, together with any policies referenced within them, set out the terms and conditions that apply when you access or use our Services.

Please read these Terms carefully, as they contain important information about your legal rights, including provisions relating to warranties and limitations of liability.

By visiting, browsing, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you confirm that you have reached the age of majority in your state or territory of residence. If you permit any minor dependants to use our Services on devices that you own, purchase or manage, you confirm that you are authorised to allow them to do so.

When using our Services, including browsing our online store or purchasing our products, you may be required to provide certain information, such as your email address, billing details, payment information and delivery address. You agree that all information you provide is accurate, complete and up to date, and that you are authorised to provide it.

You are responsible for keeping your account details and login credentials secure, as well as for all activities carried out through your account. You may not sell, transfer, assign or grant another person a licence to use your account.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products and services as accurately as possible in our online store. However, colours, textures and the appearance of products may vary depending on your device, screen settings and display configuration.

While we aim to provide accurate product descriptions and images, we cannot guarantee that the appearance of a product on your screen will perfectly reflect the item you receive.

Product descriptions, specifications and other information may be updated or changed from time to time. We reserve the right to discontinue products or limit the quantities available for purchase to particular individuals, regions or jurisdictions where appropriate.

Nothing in this section affects any rights or guarantees you may have under applicable consumer protection laws.

SECTION 3 – ORDERS

By submitting an order through our store, you make an offer to purchase the selected products. Alora Melbourne reserves the right to accept or decline an order where permitted by law. An order is considered accepted once we confirm its acceptance, and payment must be received and processed before acceptance.

Please review your order carefully before completing your purchase, as we may not be able to accommodate cancellation requests after an order has been accepted or processing has begun.

If we decline, modify or cancel an order, we will make reasonable efforts to notify you using the email address, billing address or telephone number provided when placing the order.

All returns and exchanges are subject to our Return & Refund Policy, available here: [Insert Return & Refund Policy link].

You confirm that any products purchased from our store are intended for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Product prices, discounts and promotional offers may change without prior notice. The price applicable to your purchase will be the price displayed when you place your order and confirmed in your order confirmation email.

Unless otherwise stated, prices may exclude applicable taxes, shipping fees, handling charges, customs duties and import fees. Any additional charges applicable to your order will be displayed or communicated where required by law.

Prices offered through our online store may differ from those available at physical retail locations or through third-party websites and retailers.

From time to time, we may introduce special promotions or offers. These may be subject to additional terms and conditions. If promotional terms conflict with these Terms of Service, the specific promotional terms will apply to the extent of the inconsistency.

You agree to provide accurate, complete and current purchase, payment and account information for all transactions. You must promptly update any relevant information, including your email address, payment card details and expiry dates, so that we can process your payments and contact you when necessary.

By submitting payment information, you confirm that:

The payment information you provide is accurate and complete.
You are authorised to use the payment method provided.
Your payment provider is authorised to process the applicable charges.
You agree to pay the displayed purchase price, including any applicable shipping charges, handling fees and taxes disclosed at checkout.

SECTION 5 – SHIPPING AND DELIVERY

Delivery dates and timeframes provided by Alora Melbourne are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery details supplied by customers, or other circumstances beyond our reasonable control.

Where permitted by law, responsibility for loss or damage during shipping will be determined by the applicable delivery arrangements and consumer protection laws. Nothing in these Terms transfers risk to you where doing so would conflict with your statutory rights.

If you experience a delivery problem, please contact us so we can review the situation and assist where possible.

SECTION 6 – INTELLECTUAL PROPERTY

All content made available through our Services, including trademarks, branding, text, images, graphics, product reviews, videos, audio, designs, layouts and the selection and arrangement of these materials, is owned by Alora Melbourne, its affiliates or its licensors, and is protected by applicable intellectual property laws.

You may use our Services for personal, non-commercial purposes only. Without our prior written permission, you must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit any material from our Services, except where permitted by law.

Nothing in these Terms grants you ownership of, or a licence to use, any patents, trademarks, copyrights or other intellectual property belonging to Alora Melbourne, Shopify or any third party, unless expressly stated.

All rights not specifically granted to you are reserved by the relevant rights holders. Unauthorised use of our Services or content may infringe applicable intellectual property laws.

The Alora Melbourne name, logo, product names, service names, designs and slogans are trademarks of Alora Melbourne or its respective affiliates or licensors. You may not use these marks without prior written permission.

Shopify's name, logo, product names, service names, designs and slogans belong to Shopify. All other trademarks appearing through our Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to tools or features operated by third-party providers. We do not necessarily monitor, control or participate in the operation of these tools.

Such tools are provided on an “as is” and “as available” basis, without warranties or endorsements from us, to the extent permitted by law. We are not responsible for issues arising from your use of optional third-party tools except where liability cannot lawfully be excluded.

Your use of these tools is at your own discretion and risk. Before using them, you should review the relevant provider's terms, conditions and policies to ensure that you understand and accept them.

We may introduce additional features, tools or resources through our Services in the future. These additions will form part of our Services and will also be subject to these Terms of Service unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links, embedded features or other materials provided by third parties. We do not necessarily review or verify the accuracy, reliability or content of third-party websites and resources.

If you choose to visit a third-party website through a link on our store, you do so at your own discretion and risk.

To the extent permitted by law, we are not responsible for losses or damages arising from your access to third-party websites or your purchase or use of products, services, resources or content offered by third parties.

Before engaging in a transaction with a third party, we recommend reviewing its terms, privacy practices and other relevant policies.

Any complaints, questions or claims concerning third-party products or services should be directed to the relevant third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Alora Melbourne is powered by Shopify, which enables us to provide our Services to you. However, all purchases and sales made through our store are transactions directly between you and Alora Melbourne.

By using our Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Alora Melbourne, including injuries, damages or losses arising from products or services purchased through our store.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages and liabilities arising from or relating to your purchases and transactions with Alora Melbourne.

Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded or limited.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy, available here: [Insert Privacy Policy link]. Certain personal information may also be subject to Shopify's Privacy Policy, available through Shopify's website.

By using our Services, you acknowledge that you have had the opportunity to review these privacy policies.

Because our store is hosted by Shopify, Shopify collects and processes certain information about your access to and use of our Services to provide, maintain and improve its platform.

Information you submit through our store may be shared with Shopify and relevant third-party service providers, including providers located outside Australia, where necessary to process transactions, fulfil orders, provide services or support our business operations.

For further details about how Alora Melbourne, Shopify and our service providers collect, use, disclose and protect personal information, please review our Privacy Policy: [Insert Privacy Policy link].

SECTION 11 – FEEDBACK

If you submit, upload, post, email or otherwise provide ideas, suggestions, reviews, feedback, proposals, plans or other content to us (collectively, “Feedback”), you grant Alora Melbourne a worldwide, perpetual, royalty-free, transferable and sublicensable licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any lawful purpose, including commercial purposes.

This licence allows us to use Feedback to operate, maintain, evaluate, improve, develop and promote our Services and to fulfil our obligations under these Terms of Service.

By submitting Feedback, you confirm that:

You own the Feedback or have all necessary rights and permissions to provide it.
You have disclosed any compensation or incentives received in exchange for providing the Feedback.
Your Feedback complies with these Terms of Service and applicable laws.

We are not required to keep Feedback confidential, provide payment for it or respond to it, except where required by law or otherwise agreed.

We reserve the right, but are not obligated, to monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, threatening, defamatory, obscene, infringing or otherwise in violation of these Terms or applicable law.

You agree that your Feedback will not infringe the rights of any third party, including intellectual property, privacy or other legal rights. You must not submit Feedback that is unlawful, abusive, misleading or obscene, or that contains viruses or other malicious code capable of affecting our Services or related websites.

You must not use a false email address, impersonate another person or mislead us or others about the origin of your Feedback.

You remain responsible for the Feedback you submit and its accuracy. To the extent permitted by law, we are not responsible for Feedback submitted by you or other users.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates or product availability.

We reserve the right to correct errors, update information or make changes to our Services when necessary, including after an order has been submitted.

Where permitted by law, we may cancel or amend an order if it has been affected by materially inaccurate information. If an order is cancelled or changed, we will make reasonable efforts to notify you and arrange any refund required.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes. You must not access or use our Services, directly or indirectly:

(a) For any unlawful, fraudulent or malicious purpose.

(b) To breach any applicable international, federal, state, territorial or local law or regulation.

(d) To harass, abuse, threaten, insult, defame, intimidate or otherwise harm our employees, other customers or any individual.

(e) To submit false, misleading or fraudulent information.

(f) To upload, transmit, access or reuse material that does not comply with these Terms of Service.

(g) To distribute unsolicited advertising, promotional messages, spam, chain letters or similar communications.

(h) To impersonate another individual, business or organisation.

(i) To engage in conduct that restricts or interferes with another person's use of our Services or that may harm Alora Melbourne, Shopify or other users.

You also agree not to:

(a) Upload or transmit viruses, malware or other harmful code.

(b) Copy, reproduce, duplicate, resell or commercially exploit any part of our Services without authorisation.

(d) Engage in spamming, phishing, pharming, pretexting, automated scraping, crawling or similar activities that are unauthorised or unlawful.

(e) Interfere with or attempt to bypass the security features of our Services, related websites or the internet.

We reserve the right to suspend, restrict or terminate access to your account where we reasonably believe you have breached these Terms, subject to applicable law.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services, or any part of them, where permitted by law and in accordance with these Terms.

Termination does not remove your responsibility for any outstanding amounts properly owed up to the effective date of termination.

Any provisions that, by their nature, should continue after termination will remain in effect. These may include provisions relating to intellectual property, Feedback, termination, warranty disclaimers, limitations of liability, indemnification, severability, waiver, entire agreement, assignment, governing law and privacy, together with any other provisions that are intended to survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Information provided through our Services is intended for general informational purposes. Although we make reasonable efforts to maintain accurate and useful information, we do not guarantee that all content is complete, current, accurate or free from errors.

Any reliance on general information available through our Services is at your own discretion.

Except as expressly stated by Alora Melbourne, and to the extent permitted by law, our Services and products are provided on an “as is” and “as available” basis, without additional express or implied warranties or conditions, including implied warranties of merchantability, acceptable quality, fitness for a particular purpose, durability, title or non-infringement.

We do not guarantee that access to our Services will always be uninterrupted, timely, secure or error-free.

Some jurisdictions do not allow certain warranty exclusions or limitations. In those circumstances, any exclusion or limitation will apply only to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or other protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Alora Melbourne and its relevant partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, as well as Shopify and its affiliates, will not be liable for indirect, incidental, special, punitive or consequential losses arising from your use of our Services or products, including loss of profits, revenue, savings, data or replacement costs, where such liability may lawfully be excluded.

This limitation applies to claims arising under contract, negligence, strict liability or other legal grounds, including claims relating to errors or omissions in content or loss or damage arising from materials or products made available through our Services.

Nothing in this section excludes or limits liability where doing so is prohibited by law, including liability for applicable consumer guarantees, statutory remedies or other non-excludable rights under Australian law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Alora Melbourne, Shopify and their respective affiliates, partners, directors, officers, employees, agents, contractors, licensors and service providers against third-party claims, losses, liabilities, damages and reasonable legal expenses arising from:

Your breach of these Terms of Service or any policies incorporated into them.
Your violation of applicable laws or the rights of a third party.
Your misuse of or unauthorised access to our Services.

We will notify you of any claim for which indemnification is sought, where reasonably practicable. A delay in providing notice will not remove your obligations unless the delay materially prejudices your ability to respond.

Where appropriate, we may manage the defence and settlement of such claims at your expense, subject to applicable law. We will not agree to a settlement that imposes non-monetary obligations on you without your consent, which must not be unreasonably withheld.

You agree to reasonably cooperate with the defence of any applicable claim, including by providing relevant information and documentation.

SECTION 18 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will remain enforceable to the maximum extent permitted by law or, where necessary, be separated from these Terms.

The invalidity or unenforceability of any individual provision will not affect the validity or enforceability of the remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision under these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with the policies and operating rules published by us in connection with our Services, constitute the agreement governing your use of our store, replacing any previous or contemporaneous agreements, communications or proposals relating to the same subject matter, whether written or oral.

This includes previous versions of these Terms of Service.

Any ambiguity in interpreting these Terms will be resolved in accordance with applicable law and will not automatically be interpreted against either party solely because that party drafted the provision.

SECTION 20 – ASSIGNMENT

You may not transfer, delegate or assign these Terms of Service, or any rights or obligations under them, without our prior written consent. Any attempted transfer made in breach of this section will have no effect to the extent permitted by law.

We may assign, transfer or delegate our rights and obligations under these Terms where permitted by law, including as part of a business restructuring, sale or transfer of our business.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide our Services will be governed by the laws applicable in the jurisdiction where Alora Melbourne's operating business is established, subject to any mandatory consumer protection laws that apply to your purchase.

Nothing in this section prevents Australian consumers from exercising rights or remedies available under the Australian Consumer Law or other mandatory laws applicable to their transactions.

Any dispute will be dealt with by a court or tribunal with appropriate jurisdiction under the applicable laws.

SECTION 22 – HEADINGS

The headings and section titles used in these Terms of Service are included for convenience and readability only. They do not change, limit or otherwise affect the meaning or interpretation of any provision.

SECTION 23 – CHANGES TO THESE TERMS OF SERVICE

You can review the latest version of our Terms of Service at any time on this page.

We reserve the right to revise, update or replace any part of these Terms by publishing changes on our website. It is your responsibility to review this page periodically for updates.

Where a material change requires notification under applicable law, we will provide notice in an appropriate manner. Any change will take effect on the date stated in the notice or, where no date is specified, when the revised Terms are published, subject to applicable law.

Your continued use of or access to our Services after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.

SECTION 24 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us using the details below.

Store Name: Alora Melbourne

Company Name: ANW Dienstverlening

Company Address: Groeze 25, 6581 TM Malden, Netherlands

Warehouse Address: National Drive, Dandenong South VIC 3175, Melbourne, Australia

Company Number: 99357704

Email: alloramelbourne@gmail.com

Business Hours:

Monday to Friday: 09:00–17:00 (GMT)
Weekends: 11:00–16:00 (GMT)

We aim to respond to all customer enquiries within 24 hours.