Shipping Policy
At Alora Melbourne, we are committed to providing customers across Australia with a reliable and convenient delivery experience. Please read the information below to learn more about our shipping procedures, delivery times and policies.
1. General Shipping Information
We currently offer shipping throughout Australia.
Available shipping methods, delivery costs and estimated delivery times may vary depending on your delivery location and the size or weight of your order.
2. Order Processing Time
Orders are generally processed within 2–3 business days, Monday to Friday, excluding public holidays.
During busy periods, seasonal sales or promotional events, processing times may take slightly longer. We will endeavour to keep customers informed of any significant delays.
3. Shipping Rates
Free Shipping – We offer free standard shipping on all orders, with no minimum purchase requirement.
4. Estimated Delivery Times
Once your order has been placed, the following delivery timeframes apply:
- Order Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Estimated Total Delivery Time: 6–12 business days
- Order Cut-Off Time: 6:00 PM
- Time Zone: Australian Eastern Time (AET), as applicable to the relevant location
Please note that all delivery timeframes are estimates and are not guaranteed. Delays may occur due to shipping carrier disruptions, public holidays, extreme weather conditions or other circumstances beyond our reasonable control.
5. Shipping Restrictions
We may be unable to deliver to certain addresses, including PO Boxes, restricted locations or other addresses that are not supported by our shipping carriers.
Some products may also be subject to shipping restrictions under applicable Australian regulations or carrier requirements.
If we are unable to deliver to the address provided, we will endeavour to contact you to discuss the available options.
6. Failed Deliveries and Returned Packages
If a delivery cannot be completed due to an incorrect or incomplete address, an unsuccessful delivery attempt or another delivery issue, the parcel may be returned to us.
If this happens, we will contact you to discuss the next steps and, where possible, arrange a new delivery. Additional shipping charges may apply where the redelivery is required because of incorrect address details or circumstances attributable to the customer, subject to applicable law.
Please ensure that your delivery details are accurate and complete when placing your order.
7. Lost or Damaged Packages
If your parcel appears to be lost or arrives damaged, please contact us as soon as possible at alloramelbourne@gmail.com.
We will investigate the issue and, where appropriate, work with the shipping carrier to determine the next steps and provide a suitable resolution.
Nothing in this policy limits your rights under the Australian Consumer Law, including any applicable rights relating to products that are not delivered or arrive damaged.
8. Updates to Our Shipping Policy
We may revise this Shipping Policy from time to time to reflect changes to our shipping procedures, business operations, delivery services or applicable requirements.
Any updated version will be published on this page. We encourage customers to review this policy periodically to stay informed about our current shipping practices.
9. Contact Information
Store Name: Alora Melbourne
Company Name: ANW Dienstverlening
Company Address: Groeze 25, 6581 TM Malden, Netherlands
Warehouse Address: National Drive, Dandenong South VIC 3175, Melbourne, Australia
Company Number: 99357704
Email: alloramelbourne@gmail.com
Business Hours:
- Monday to Friday: 09:00–17:00 (GMT)
- Weekends: 11:00–16:00 (GMT)
We aim to respond to all customer enquiries within 24 hours.