Frequently Asked Questions

 

Welcome to Alora Melbourne’s FAQ page. Here you’ll find answers to the most common questions about shipping, returns, order tracking, and payment security. If you need further assistance, our customer support team will be happy to help.

 

1. Do You Offer Free Shipping?

Yes! Alora Melbourne offers free shipping on all orders, with no minimum purchase required. You can shop with confidence knowing that you won’t pay extra shipping fees at checkout.

 

2. What Is Your Return and Refund Policy?

You can request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, unworn, have their original tags attached, and be returned in their original packaging. Proof of purchase is also required.

Please contact us at alloramelbourne@gmail.com before returning any items. Returns must be approved in advance, and we’ll provide instructions on how to proceed.

For complete details, please read our Return & Refund Policy.

 

3. How Can I Track My Order?

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information.

Please allow some time for the tracking details to become active and for the first shipping updates to appear.

You can also check your shipment status at any time through our Track Your Order page.

 

4. Is My Payment Information Secure?

Yes! Protecting your personal and payment information is important to us. Payments are processed through secure, encrypted checkout technology designed to help keep your information safe.

Alora Melbourne does not store your full payment-card details. In some cases, your bank or payment provider may request additional verification to help prevent unauthorized transactions.

For more information, please visit our Payment Policy.

 

5. What Should I Do If I Haven’t Received My Tracking Information?

If you haven’t received your tracking information yet, please check your email inbox, including your spam or junk folder.

Tracking details are sent once your order has been dispatched. If you still can’t find your confirmation email, please contact our customer support team for assistance.

 

6. Can I Return an Item I No Longer Want?

You can request a return within 30 days of receiving your order, provided the item meets our return eligibility requirements.

Items must be unused, unworn, have their original tags attached, and be returned in their original packaging. Please contact us before sending anything back, as all returns require prior approval.

For full instructions, please refer to our Return & Refund Policy.

 

7. Why Is My Tracking Information Not Updating?

It’s normal for tracking information to take some time to update after your order has been dispatched. Your parcel may be in transit before the carrier registers its next scan.

Please allow some time for new updates to appear. You can check the latest available information through our Track Your Order page.

 

8. How Can I Contact Customer Support?

If you have any questions about your order, shipping, returns, refunds, or payments, our customer support team is here to help.

You can reach us by email at alloramelbourne@gmail.com. Please include your order number, if applicable, so we can assist you more efficiently.

We appreciate your support and thank you for shopping with Alora Melbourne!