Frequently asked questions
Do You Provide Free Shipping?
Yes! Alora Melbourne offers free shipping on every order, with no minimum spend required.
For further details, please refer to our Shipping Policy
What Is Your Return and Refund Policy?
You can request a return within 30 days of receiving your order.
To be eligible, items must be unused, unworn, have their original tags attached, and be returned in their original packaging. Proof of purchase is also required.
Please contact alloramelbourne@gmail.com before sending any items back. Returns must be approved in advance, and we will provide the necessary return instructions if your request is accepted.
For more information, please read our full Return & Refund Policy.
How Can I Follow My Order’s Delivery Status?
Once your order has been shipped, you’ll receive a confirmation email with your tracking details.
Please note that tracking updates may take some time to appear after your parcel has been dispatched.
You can also follow your shipment at any time through our Track Your Order page.
Is It Safe to Make a Payment on Your Website?
Yes! Your payment security is important to us. All transactions are processed through secure, encrypted checkout technology to help protect your personal and payment information.
Alora Melbourne does not store your complete payment-card details. For additional protection, your bank or payment provider may occasionally ask you to verify your payment.
For further details, please visit our Payment Policy.